Front office Executive - Medical

Overview

Key responsibilities

• Greet and assist patients and visitors in a courteous and professional manner
• Manage appointment scheduling and followup ensuring efficient use of medical staffs time
• Answer and direct phone calls taking and relaying messages as needed
• Maintain patient records and ensure accuracy and confidentiality of all patient information
• Handle patient inquiries providing information about services appointments and general inquiries
• Collaborate with medical staff and administrative team to ensure seamless patient flow and service delivery
• Process billing and insurance information accurately and efficiently
• Maintain cleanliness and organization of the front office area
• Assist with administrative tasks such as data entry filing and inventory management
• Adhere to regulatory and compliance guidelines in all front office activities

Required qualifications

• High school diploma or equivalent; additional certification in healthcare administration is a plus
• Proven experience as a front office executive or similar role preferably in a medical setting
• Familiarity with medical terminology and healthcare operations
• Proficiency in using healthcare software and electronic medical records (EMR) systems
• Strong communication and interpersonal skills with the ability to interact effectively with patients staff and visitors
• Excellent organizational and multitasking abilities in a fastpaced environment
• Attention to detail and commitment to maintaining patient confidentiality
• Ability to remain calm and professional under pressure
• Understanding of medical billing and insurance procedures
• Willingness to adhere to all regulatory and compliance requirements in a healthcare setting

customer service,medical terminology,communication,appointment scheduling,front office,voice process