Customer Support Advisor - German - Catalonia Spain

Position: Customer Support Advisor

Location: Catalonia Spain hybrid / remote

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Ensure the smooth daily operation of our services by handling contacts over the telephone and by email.
• Care for customer satisfaction making sure that you are going the extra mile with each and every contact.
• Make sure that our drivers and passengers feel supported in all matters ensuring a timely response to assist with any of their questions or concerns.
• Strive for first contact resolution to resolve driver and passenger queries efficiently and satisfactorily.
• Follow internal processes and systems to resolve customer issues taking the recommended next best actions.
• Demonstrate a full understanding of our client and brand values.

REQUIREMENTS:

• Fluent level of both written & spoken German (native level)
• Able to communicate clearly and effectively in written and spoken English.
• Experience in the customer service industry and ideally in a Contact Centre environment.
• Be patient and empathic as youll be supporting a paratransit service.
• Autonomous and fast learner to provide effective support and to be proactive with a cando attitude.
• Solutionoriented to provide the correct and best outcome for the customer.
• Be passionate about giving a great customer experience & have the ability to connect with customers build rapport and show empathy.
• Well organized and able to prioritize the workload with the ability to work under pressure and to calm even in stressful situations.

OFFER

• Full Time (39 hours per week) rotating schedule Monday Sunday to 7 am to 4 pm 5 days/week (rotative weekends two weekends off per month guaranteed).
• Fully Paid Training that optimally prepares you for your job 4 weeks duration (officebased).
• 24 holiday days per year on a fulltime basis.
• Bestinclass people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment.
• Employee Assistance Program Free confidential and impartial guidance and support.
• Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organization.
• Option to sign up for Discounted Private Health Insurance.
• Access to specialized LinkedIn training courses.