IT Service Administrator - Limassol

Position: IT Service Administrator

Location: Limassol Cyprus

Work Model: Onsite

Employment type: Fulltime

Main Responsibilities

• Set up and support workplaces both local and remote
• Assist with new office setups and repairs
• Create user accounts and configure machines
• Resolve incidents per OLA; escalate as needed
• Provide enduser support prioritizing VIPs (onsite or remote)
• Clear incident and SR backlogs; perform root cause analysis
• Collaborate with vendors and service providers
• Install and maintain hardware/software on user PCs
• Ensure hardware functionality and replace faulty parts
• Troubleshoot system and application software across OS (Windows 10 11 Chrome OS MacOS)
• Perform necessary hardware and software upgrades
• Update hardware inventory in CMDB
• Support video conferencing (Zoom Google Meet)
• Provide network and VoIP support
• Prepare and maintain Citrix Workplaces
• Maintain technical documentation and SOPs
• Write user manuals for internal staff
• Manage the physical access system
• Participate in various IT projects

Requirements

• Degree in Information Technology Computer Engineering or related field
• Minimum 3 years of experience in IT Specialist IT Support or similar role
• Excellent command of English; additional languages considered a plus
• Proficient in PC/laptop components with experience in assembly
• Strong administrator skills in Windows OS
• Experience with installation and maintenance of SCS
• Ability to coordinate with hardware vendors and service providers
• Excellent interpersonal and communication skills
• Effective team player with problemsolving abilities
• Customercentric approach to process creation
• Analytical mindset with the ability to anticipate obstacles
• Comprehensive understanding of IT infrastructure and support processes
• Expertise in Apple Mac and iOS systems
• Keen interest and understanding of current and emerging technologies
• Experience with Citrix services and TCP/IP protocols
• Familiarity with SQL queries for databases
• Basic knowledge of ITSM/ITIL; Atlassian products familiarity is advantageous
• Ability to work well under pressure and handle stress
• Basic understanding of GSuite
• Working schedule: Monday to Friday 09 AM 06 PM.

Benefits

• 24 working days of annual leave
• Comprehensive Global Medical Insurance Plan with coverage for the employee and their immediate family from day one
• Udemy Business unlimited membership
• Company discount card with access to various goods and services
• Corporate events and teambuilding activities
• Professional and personal development opportunities in a fastgrowing environment