Customer Support Representative with German

In collaboration we areworking with a leading Outsourcing/BPO consultancy who is seeking to onboard a Germanspeaking Customer Support Representative to join their team in Hungary.

Location: remote Hungary

Employment type: Fulltime

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Handle incoming contact via various channels (live chat email messages contact forms) from Ecommerce platform users regarding their orders/queries while delivering excellent customer service
• Assist customers with their inquiries request or orders by properly completely and accurately entering data in the support tools
• Solve customer case and support online orders in a timely manner
• Maintain a high level of professionalism with clients establish a positive rapport with every contact
• Stay updated on product knowledge and be informed of any changes in company/client policies
• Immediately deal with or escalate suspected or recognized customer issues as per defined procedures
• Achieve Key Performance Indicators (KPIs) whilst maintaining excellent quality
• Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI

REQUIREMENTS:

• At least C1 level of German both oral and written
• Ownership of TAJ card Tax number and Address card
• At least 6 months of experience in voice support in German ideally in customer support/contact centre
• Currently based in Hungary
• Excellent communication and interpersonal skills (both oral and written) ability to communicate well with internal and external contacts
• Customerfocused with a friendly and professional manner understand customer concerns
• Ability to function and adapt in a fastpaced environment
• High emotional intelligence and soft skills with the ability to serve highprofile
  customers
• Excellent comprehension and problemsolving skills
• Tech savvy/computer literate with experience and Knowledge of MS Office applications
• Experience in a multisystem environment

OFFER:

• Excellent remuneration package based on experience skills and performance
• Schedule: Monday to Sunday shifts on weekly rotation between 6 AM and 12 AM 8 hours work 5 times per week
• Cafeteria subscription valued 22000 HUF
• Work from home allowance of about 50 EUR
• Permanent employment
• Private medical insurance for the employee and dependents
• Dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential