Incident Commander
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Job Description
Make an impact by working for sectors where technology is the enabler everything is groundbreaking and theres a constant need to be innovative.
Be part of the team that combines business knowledge technological edge and a design experience. Our different backgrounds and knowhow are key in developing solutions and experiences for digital clients.
Face challenges and learn other ways of thinking and seeing the world theres always room for your energy and creativity.
About the role
Acting as Incident Commander will coordinate the activities during and after a critical issue (P1 P2) understanding the impact on business and identifying improvements from the lessons learnt.
As a part of your job you will:
- Managing high critical issue with all involved vendor and internal customer teams.
- Promote a collaborative and mission focus mentality across all team.
- Identify and suggest improvement to existing process and flows.
- Guarantee the Overall stability of the system.
What are we looking for
- Incident Management for Production Environment
- Ticket management (SPOC)
- Tickets triage and ticket forwarding
- Identify risks and dependencies
- Identify Technical Debt Reduction Processes
- Suggest improvements
- Followup of improvements
- Support DevOps teams
- Impact analysis of changes/enhancements
- Operational Model Blueprint review
- Compliant with SLAs SLIs SLOs
- Standby 24h x 7d (might happen)
- Experience with Operations 2L & 3L (e.g. troubleshooting and payload analysis)
- Availability to Travel
Nice to have:
- PL SQL/ SQL
- Unix & Networks
- Bash Scripting
Personal traits:
Ability to adapt to different contexts teams and Clients
Teamwork skills but also sense of autonomy
Motivation for international projects and ok if travel is included
Willingness to collaborate with other players
Strong communication skills
We want people who like to roll up their sleeves and open their minds. Believe this is you Come join the Team!
Employment Type
Full Time
