Customer Support Specialist APPLICATIONS OUTSIDE THE AMERICAS WILL NOT BE

erbal communication skills, excel at customer interaction, and deliver practical solutions. • Continuously learn, interpret, and utilize company and industry knowledge, practices, and procedures to deliver accurate and up-to-date solutions. • Update and maintain the company knowledge base and Youtube videos • Develop and maintain positive client relations and work collaboratively with other departments within the company to ensure client requests and questions are appropriately handled in a timely manner Qualifications and Experience Required for this Role: • Must be available to work US hours • Fluent in spoken and written English • 3+ yrs experience in a customer support role • Strong technical aptitude and ability to learn and navigate complex systems • Excellent communication skills (written, verbal, and listening) • Operates with understanding, active listening, patience, empathy, and kindness to customers. • Strong interpersonal skills and can independently handle routine and complex client inquiries. • A people-focused approach and solution mindset, an effective problem solver. • Effective at time management, planning & organizing tasks • Ability to work from home in a distraction-free environment • Reliable, High-Speed Internet connection Bonus Skills: • Experience using Intercom, Hubspot, and Jira Think you’d be a great candidate? Fill out the application linked below to apply. Applicants only, no recruiters, please