Team Manager with Bulgarian

Our client is a global leader in the customer experience (CX) industry. With 170000 associates worldwide the team behind the best experiences for over 750 of the most important global and digitallyfocused brands. The innovative CX solutions technology and expertise are designed to support operational needs for the clients and deliver a seamless experience to customers in the moments that matter.

Ideal candidate:

• Bulgarian language proficiency native / advanced level;
• English language proficiency advanced level;
• At least 6 months experience in the call center industry;
• Computer literate related to software and hardware;
• Strong communication skills employee motivation.

Responsibilities:

• Apply a process of continuous review and proactive management of absenteeism and attrition for all direct reports in the team ensuring return to work and exit interviews are completed;
• Continually review and monitor work performance of all direct reports against agreed KPIs instigating appropriate corrective action using performance management tools to manage any shortfall;
• Undertake formal quarterly performance reviews and 1:1 monthly meetings with each direct report ensuring objectives are continuously reviewed and linked to business KPIs;
• Ensure direct reports are recognized and rewarded for outstanding achievements/performance in line with company mission and values;
• Ensure actions from employee satisfaction survey are implemented and continuously reviewed;
• Ensure actions from employee satisfaction survey are implemented and continuously reviewed;
• Ensure accurate and timely communication of any client/campaign issues to Operations Manager.

Benefits:

• Sign in bonus in the first three months in addition to your salary paid together with the salary.
• Performance bonus after the first 3 months of activity within the company.
• Hours considered night shifts (after 10:00 p.m.) are paid 25% more.
• Weekend hours are paid 10% more.
• Working days meal vouchers.
• Private health insurance with Regina Maria.
• Transportation 2 bus lines and transportation for night shifts.

If you want to move to Cluj our client will also provide:

• Payment made for the transportation to Cluj
• Relocation for 6 months in Cluj.