Learning Specialist with Bulgarian

Responsibilities:

• Create deliver and conclude trainings for new hires
• Develop continuous trainings for the sales teams based on requirements
• Conduct scenario & role play based sessions for new and current sales customer advisors
• Observe sales targets and collect feedback for training purposes
• Coordinate with other sales roles within project to drive increase in delivery
• Build annual training program and prepare teaching plans for the sales team
• Develop or oversee the production of classroom handouts instructional materials aids and manuals
• Direct structured learning experiences and monitor their quality of the B2B Sale results
• Acclimate new hires to the business and conduct orientation sessions
• Assess training effectiveness to ensure incorporation of taught skills and techniques such as objection handling and consultative selling techniques
• Periodically evaluate ongoing programs to ensure that they reflect any changes in the market and trends
• Stay informed about client processes trends and strategy as to recommends programs trainings changes where appropriate
• Perform any other reasonable duties that may be requested by the Client or Direct Managers
• Take responsibility for own personal development.
• Understand and comply with all regulatory fairtrading and competition rules and adhere to Health Safety and Security responsibilities
• Analyze & recognize trends and escalate information as appropriate

Qualifications:

• College degree or directly related work experience
• Fluent Bulgarian&English verbal and written communication skills
• Minimum of 6 months call center experience in a sales project or 6 months experience in sales environment
• Previous training/coaching experience would be an advantage
• Previous experience in tourism would be an advantage
• Strong communication skills
• Ability to work with a variety of people from diverse backgrounds
• Ability to solve problems and offer suggestions
• Ability to adhere to all organizational policies and procedures
• Coaching skills