Customer Experience Specialist with Dutch

In collaboration we areworking with a leading Outsourcing/BPO company that is looking to recruit a Dutchspeaking Customer Experience Specialist to join a brandnew team for a Fintech company.

Location: Valencia Spain

Employment type: Fulltime (39h)

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers through various channels such as phone email chat and social media
• Showcase extraordinary communication skills such as listening empathy and can personalize every customer conversation
• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
• Identify and address customer needs to escalate internally to improve and/or develop processes
• Thrive for skyhigh performances focusing on the most important KPIs: Customer Satisfaction quality and productivity
• Maintain customer satisfaction and retention through impactful customer experience

REQUIREMENTS:

• Excellent Dutch (C2) speakers with C1 English level
• Smart and enthusiastic problemsolver with a keen eye for customer service
• Calm and empathetic when dealing with (difficult) customers
• Curious and love to investigate and use their creative problemsolving skills to ensure customer satisfaction
• Targetdriven and trying to exceed expectations

BENEFITS:

• Excellent remuneration package based on experience skills and performance
• Shifts between 9:00 and 23:00 here the preference is to have some people dedicated for the late night shift (14:00 23:00).
• Fulltime contract of 39 hours per week
• Fully onsite (no remote work possibilities)
• Being a part of a dynamic and international team (25 nationalities)
• Benefit program which includes free breakfast/lunch sports classes Spanish classes Friday drinks and the coolest team events
• High performance culture to kickstart your career and potentially grow within the organization
• Support with the Spanish administration