Sea Logistics Customer Care Expert
Posted on :
28-06-2024
Employer Active
1 Vacancy
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Job Description
- Customer Care and Satisfaction: to proactively advise and consult to ensure customer satisfaction Shipment Management: Qualification and entry of customer orders into the operational execution process Complaint Management
- Quotation Management: Qualification of customer inquiries, provide Kuehne+Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
- Customer Onboarding: Inclusion and transfer of customer requirements into the Kuehne+Nagel systems; Accompanying (initial) customer orders Customer
- Data Management: Maintenance and integration of customer data in the Kuehne+Nagel systems Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support) Reporting (creating, refining, and reviewing reports)
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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