Customer Service Team Lead Supervisor

Capitol Bridge Puerto Rico is seeking an enthusiastic and experienced Customer Service Team Leader (Supervisor) to make a positive impact on our team members and customers for our Isabela site located at 699 Industrial Avenue, Isabela PR 00662. Come join our Team!

*This position is contingent upon project award and contract approval with a possible start for mid-July.

Salary: $39,537 per year equivalent to $19.00 p/h

Schedule: Candidate MUST be able to work on-site and a full-time schedule, Monday through Friday. Hours of Operation: 8:00 AM to 5:00 PM EST, which may vary during daylight savings.

Excellent Benefits Plan Includes:

• Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included)
• Company sponsored Life Insurance.
• 401K Retirement plan.
• Vacation Leave and Sick Leave dictated by PR Labor Law.
• Employee Assistance Program
• Paid Training
• Paid Holidays

Responsibilities:

• Supervise and support team members in delivering operational targets and provide high quality customer service.
• Prioritize supporting team members on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards.
• Ensure customer support is delivered to comply with company policies, state regulations (when and if applicable) and project dependent regulations and policies.
• Maintain good team communications through daily/weekly updates and leading regular team meetings to ensure all team members are aware of team and product performance!
• Regularly review and coach team members against individual work and personal development goals to support motivation and retention.
• Ensure optimal team performance and capability by providing day-to day leadership, mentoring, coaching, development, and corrective action.
• Report to Manager.
• Reporting problems through an easy online system
• Develop strong working relationships and good communications with Managers and Client Service Representatives
• Participate in other activities such as training, attending team meetings, reviews of internal and external communications.
• Adhering to the provided schedule and privacy rules set forth by the programs we serve.
• Completing all assigned training as necessary
• Perform other duties as assigned by leadership.

Candidate requirements:

• Minimum 2 years supervisory/leadership experience required.
• BA Degree in Administration/ Supervision or equivalent combination of training and experience.
• Problem resolution
• Coaching/Mentoring
• Fully Bilingual with excellent written and verbal communication.

Screenings Requested

You may receive requests for background check and or drug screen regarding this employment opportunity. Respond to all requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity.

Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement

Capitol Bridge is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.