Company Overview: Join our vibrant startup located in the heart of Bangkok dedicated to producing sustainable beverages that promote health and wellbeing. At Radach & Family Organics (Sai Yok Springs Alma Coco) we operate with a flat organizational structure that fosters collaboration creativity and individual growth. We are committed to diversity inclusion and creating a positive impact through our products and practices.
Position Overview: We are seeking a proactive and organized Administrative Assistant / Office Admin to support our growing team. This role offers an exciting opportunity to contribute to the efficient operation of our office while gaining valuable experience in a dynamic startup environment. As an Administrative Assistant you will play a key role in ensuring smooth office operations and providing administrative support across various functions.
Tasks
- Manage and coordinate administrative duties including managing calendars scheduling meetings and handling correspondence.
- Maintain office supplies and equipment ensuring availability and functionality.
- Assist in organizing company events team meetings and other gatherings.
- Handle incoming calls and inquiries directing them to the appropriate personnel.
- Handle incoming customer inquiries via various channels such as phone calls emails live chat and social media and provide accurate and timely information to address customer questions concerns or issues.
- Listen to customer complaints or issues empathetically investigate the situation and work towards resolving the problem to the customers satisfaction.
- Assist customers in placing orders processing returns or exchanges and tracking shipments. They ensure accuracy in order details and provide updates on order status as requested.
- Update customer accounts with relevant information such as interactions transactions and preferences.
- Assist customers with billing inquiries payment processing and resolving billing discrepancies.
- Follow up with customers to ensure that issues have been resolved satisfactorily and to gather feedback on their experience with our products.
- Help maintain office policies and procedures ensuring compliance and efficiency.
- Collaborate with other team members to support projects and initiatives as needed.
- Contribute to creating a positive and inclusive office culture.
Requirements
- Proven experience as an Administrative Assistant Customer Service or similar role is preferred.
- Excellent organizational and time management skills.
- Proficiency in MS Office (Word Excel Outlook) and familiarity with office equipment.
- Strong verbal and written communication skills in both Thai and English.
- Ability to handle multiple tasks and prioritize effectively in a fastpaced environment.
- A proactive and resourceful approach to problemsolving.
- Strong attention to detail and accuracy.
- Ability to work independently with minimal supervision and as part of a team.
Benefits
- Opportunity to work in a supportive and inclusive startup environment that encourages personal development and growth.
- Competitive salary and benefits package incl. 1000 THB BTS credit and 2500 THB monthly food allowance at our clients.
- Flexible working hours and a positive worklife balance.
- Exposure to the exciting and growing sustainable beverage industry.
- Opportunity to contribute to a missiondriven company focused on sustainability and innovation.
Application Process: If you are a motivated individual with a passion for organizational efficiency and a desire to support a dynamic team in a startup environment we encourage you to apply. Please submit your resume and a cover letter explaining your qualifications and interest in the position.
Join us and be part of a team committed to making a difference through sustainable practices and delicious beverages. We look forward to welcoming you to our team!