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You will be updated with latest job alerts via emailCompany Overview:
Our client is a 360 digital media marketing agency born out of a passion for creativity and delivering exceptional digital solutions. They provide comprehensive services including Social Media Marketing and Management Mobile App Development Ecommerce Solutions Web Application & Design Creative Artwork (Branding and Copywriting) SEO and 2D/3D animations. Their services are available across all major cities in the Kingdom with a commitment to building epartners through unique ideas and marketing brilliance.
Job Description:
We are looking for an experienced and dedicated Call Center Manager to oversee all aspects of our clients call center operations. The ideal candidate will be responsible for managing staff handling client interactions setting up standard operating procedures (SOPs) and driving operational growth. This role requires strong leadership skills a deep understanding of call center dynamics and a commitment to enhancing customer satisfaction and business efficiency.
Key Responsibilities:
Staff Management:
Recruit train and supervise call center staff.
Client Management:
Handle escalated client issues and resolve them in a timely manner.
Operational Management:
Oversee daytoday call center operations to ensure efficiency and effectiveness.
SOP Development and Implementation:
Ensure compliance with industry standards and best practices.
Technology and Tools Management:
Ensure that staff are adequately trained on the use of these technologies.
Reporting and Analysis:
Analyze data to identify trends and areas for improvement.
Business Growth:
Identify opportunities for operational improvements and business growth.
Qualifications:
Education:
Experience:
Experience in client management and customer service.
Skills:
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proficiency in call center software and technologies.
Strong analytical and problemsolving abilities.
Ability to develop and implement effective SOPs.
Personal Attributes:
Highly organized and detailoriented.
Ability to work under pressure and manage multiple tasks simultaneously.
Strong commitment to customer satisfaction and operational excellence.
Proactive and resultsdriven.
Benefits:
Competitive salary and performancebased bonuses.
Opportunity to work in a dynamic and growing company.
Professional development and growth opportunities.
Comprehensive benefits package.
Remote Work :
No
Full Time