Application Support Engineer

Company Description

We are a consulting company with a bunch of technologyinterested and happy people!

We love technology we love design and we love quality. Our diversity makes us unique and creates an inclusive and welcoming workplace where each individual is highly valued.

With us each individual is her/himself and respects others for who they are and we believe that when a fantastic mix of people gather and share their knowledge experiences and ideas we can help our customers on a completely different level.

We are looking for you who want to grow with us!

With us you have great opportunities to take real steps in your career and the opportunity to take great responsibility.

Job description:

• Responsible for operations of the products specifically tied to incident and problem management as well as continuous improvements.
• Work closely and coordinate with multiple product teams within different brands downstream systems as well as with SaaS providers to ensure and improve daily operations.
• Responsible to secure that the product operations meet our business needs and customers expectations and if not ensure that corrective actions are taken.
• Collaborate with downstream systems and SaaS providers to drive incidents and problems to closure.
• Identify the cause of the incident in the overall functional flow and coordinate with the relevant product team to fix the same.
• Technical analysis troubleshooting of complex issues/Incidents in production.
• Support to identify new operational improvements based on existing problems by assessing feasibility and requirements.
• Develop a deep understanding of existing business within theValue Stream using data insights around Operational KPIs to build material that will make business decisions / initiatives.
• Ensuring the SaaS providers are adhering to follow the Incident & Problem SLAs & KPIs basis vendor contracts.
• Ability to govern the Service Level Metrics.
• Participate in 24x7 on call support (P1/P2) as well as 24/7 shiftbased support as and when needed based on business needs.
• SelfStarter and can work independently with minimal supervision.

Required cloud certification: No

Additional information

We are looking for you who:

Start: Immediately
Location: Bangalore/India
Form of employment: Fulltime until further notice we apply 6 months probationary employment

We interview candidates on an ongoing basis do not wait to submit your application.

Remote Work :

No