Product Owner
Posted on :
26-06-2024
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Job Description
Role: Product Owner
Years of Experience: 7 years
Location: New York city NY/Remote
Rate : 6065/hr. On C2C (client rate 75/hr)
Client looking for Product owner with background working on contact center and driving the migration of existing contact center platforms from onpremises to cloudbased solutions please follow the below Job description
Your responsibilities in this role will include:
Lead the development and implementation of contact center solutions with a primary focus on voice.
Drive the migration of existing contact centre (Aws connect Twilio Genesys Five 9) platforms from onpremise to cloudbased solutions.
Collaborate closely with crossfunctional teams to ensure seamless integration and alignment with business goals.
Serve as the primary point of contact for stakeholders ensuring clear communication and understanding of project requirements.
Demonstrate exceptional interpersonal communication and listening skills to effectively lead and motivate the team.
Adapt to changes and challenges with a proactive and gogetter attitude.
Support the transition from Twilio voice to Zoom SDK version ensuring continuity and minimal disruption.
Provide secondary support for video contact center needs as required.
Requirements:
Bachelors degree in computer science Engineering or a related field.
5Years experience in Contact center in voice and video capabilities
Twilio is not a must Genesys Amazon connect Five 9 etc.
Excellent problemsolving and communication skills.
Ability to work independently and collaboratively within a team.
Employment Type
Full Time
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