Overview
The Receptionist Secretary plays a crucial role in ensuring that the front desk operations run smoothly and efficiently. They serve as the first point of contact for visitors and are responsible for providing exceptional customer service. This role is vital for maintaining a positive and professional image for the organization.
Key responsibilities
- Greet and welcome visitors in a professional and courteous manner
- Answer screen and forward incoming calls
- Provide basic and accurate information inperson and via phone/email
- Manage the reception area and maintain a tidy and presentable workspace
- Coordinate mail distribution and courier services
- Schedule appointments and maintain appointment calendars
- Assist with various administrative tasks such as filing data entry and maintaining office supplies
- Handle sensitive and confidential information with integrity and professionalism
- Assist in organizing events and meetings
- Perform basic bookkeeping tasks such as maintaining records and issuing invoices
- Assist in travel arrangements for staff
- Monitor and maintain office equipment and inventory supplies
- Adhere to company policies and procedures
- Collaborate with colleagues to ensure efficient and effective workflow
- Contribute to a positive and supportive work environment
Required qualifications
- High school diploma or equivalent
- Proven work experience as a Receptionist Front Office Representative or similar role
- Proficiency in Microsoft Office Suite
- Professional attitude and appearance
- Solid written and verbal communication skills
- Excellent organizational and multitasking abilities
- Customer serviceoriented approach
- Ability to be resourceful and proactive in dealing with issues that may arise
- Ability to work independently with minimal supervision
- Knowledge of office management and basic bookkeeping
- Keen attention to detail and accuracy
- Familiarity with administrative and clerical procedures
- Ability to adapt to various situations and work under pressure
- Flexibility to work in a fastpaced environment
- Basic understanding of health and safety regulations is a plus
communication,microsoft office,customer service,administrative