Blockchain Technical Operations Engineer II

The company is a cloudbased infrastructure company that powers the blockchain ecosystem.

Our mission is to be the indispensable utility that empowers companies and innovators globally to build nextgeneration Web3 enabled businesses & applications using blockchain technology. Our company is backed by some of the worlds best investors. Our team has over 120 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily.

We are a global remote/hybrid company HQd in Miami Florida.

The Role

We are looking for an experienced Technical Operations engineer II to join our team. The Technical Operations team is responsible for ensuring the stability reliability and performance of our production systems. In this pivotal role as a Technical Operations Engineer II you will be instrumental in maintaining troubleshooting and enhancing the performance and reliability of our production systems with a special emphasis on complex Web3 technologies. This position demands a unique blend of Web3 expertise technical skills analytical prowess and a collaborative approach to ensure operational excellence. Hours: 6AM 2PM EST.

What Youll Do

• Advanced Web3 Support: Tackle complex Web3 issues including conducting thorough postmortems providing technical direction in customer calls and leading remediation efforts during incidents.

• System Monitoring and Analytical Skills: Utilize advanced analytical and dashboard skills including proficiency in tools like Grafana or DataDog to monitor system performance and health.

• Process and SLA/SLO Management: Define enforce and ensure the organization meets stringent SLO/SLA objectives contributing to the overall health and reliability of our platform services.

• HandsOn Problem Solving: Innovate to solve complex challenges quickly and efficiently while being disciplined in task followthrough to minimize technical debt and implement preventive measures.

• Collaboration and Support: Work closely with the Support L1 team and other crossfunctional teams fostering a collaborative environment to maintain system efficiency.

What Youll Bring

• Proven Experience: At least 5 years in Technical Operations SRE or a similar role with a deep understanding of Linux/Unix systems.

• Deep Blockchain / Web3 Expertise: Ability to handle complex Web3related issues with proficiency including troubleshooting JSONRPC responses analyzing validator logs and working with chain foundations directly on improving network performance.

• DevOps Experience: Proficiency in automation and configuration management tools (e.g. Ansible Terraform Consul) and in programming languages such as Python Go or JavaScript. Familiarity with containerization technologies like Docker and Kubernetes.

• System Optimization: Skilled in system optimization including benchmarking using inhouse tools cost analysis and optimization and systemlevel tuning by comparing various cloud providers hardware configurations and kernel parameters.

• Analytical and Dashboard Proficiency: Demonstrated expertise in using tools like Grafana or DataDog for detailed system analysis and monitoring essential for proactive system management and datadriven decisionmaking.

• SLA/SLO and Incident Management Expertise: Proven ability in defining and adhering to SLA/SLO objectives coupled with efficient incident management using tools like PagerDuty ensuring operational reliability and customer satisfaction.

• Proactive and HandsOn Approach: A proactive mindset with a handson approach to problemsolving capable of innovating under pressure and committed to reducing risks and technical debt.

Communication and Collaboration: Excellent communication skills with the ability to collaborate effectively across teams and with various stakeholders.

Remote Work :

No