Play a crucial role in improving what we do and how we operate on a global scale across multiple Operations Teams, always aiming to drive speed, quality, efficiency and experience
Design, implement, and improve complex operational systems and processes, cross-company workflows, and organizational tools, and drive excellence across operational teams
Tackle highly impactful business problems and priorities by designing and implementing smart solutions, always optimizing for return on investment
Identifying opportunities to improve our customer’s experience at core by putting yourself into the shoes of our customer, collaborating with stakeholders and driving impact quickly and successfully
Work closely with management and ops team members, leadership, product, systems and more to develop a short and longterm strategy and roadmap for your area of responsibility
Lead a multi-country operations’ team, maintain direct responsibility over the output and performance, and oversee recruitment, onboarding, training, and performance management of the rapidly scaling team
Qualifications
5+ years experience managing an operations team in fast paced environments at a successful company (start-up environment and/or at a global company is a plus)
You have experience leading and scaling teams
You are KPI driven
You have experience building great processes and products
You are problem-focused, solutions-oriented, and have extreme attention to detail
You have lots of energy and practice first principles thinking
You have strong analytical skills turning data into insights (SQL skills are a plus) and actions
You are willing to roll up your sleeves, being hands-on and pragmatic is what makes you and your team successful
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