End User Support at San DiegoOnsite On w2 or Full-Time Only

Hi

Hope you are doing well !! My name is Arun from Siri Info Solutions. I am sharing one urgent job opportunity with you kindly go through it and let me know if suitable for you.

Title: End User Support

Location: San Diego CA

Duration : Contract/Contract to Hire

Job Description:

Responsible for Hands and Feet Support Operations for all technical towers in scope (EUC O365 Network Security Cloud Infrastructure and Backup).
Total 8 to 10 Years experience in the Customer Support operations and 6 to 8 years of experience in leading the teams
Act as SPOC and escalation point for all IT User related issues and ensures of issue resolution in an appropriate and timely manner to meet agreed SLAs/KPIs.
Ensure that all operational processes ( Service Desk EUC VIP Support and User Desk provisioning ) managed to support organizations SLA requirements.
Day to day management of Resource deployment Ticket Queues Shift management/Handover SLA/KPI Tracking and reporting.
Governance and Reporting of the daytoday operations and participating Daily/Weekly/Monthly Governance meetings.
Manage End User Technology upgrades Network IOS Upgrades Patching and drive the Customer Initiatives across the technology towers.
Having knowledge of Service Management and Proficiency in building reports related to incidents and service requests and compliance.
Ability to multitask and solve problems innovatively by effectively engaging the IT stakeholders Technology teams ISPs and Vendors.

Best Regards

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