Network Specialist
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Job Description
Location: Hybrid Haddonfield NJ
Duration: Full Time
Overview:
Our client needs a Network Specialist. The Network Specialist is accountable for providing timely support and troubleshooting of staff hardware and application issues responding to other ITrelated service requests and firstlevel support and troubleshooting of network systems to meet or exceed the IT needs of staff as they serve our valued customers.
Responsibilities
- Performing basic network troubleshooting in consultation with the network administrator
- Administer ITSM (ticketing system) reporting & enhancements to drive efficiencies and improve response times.
- Administer Microsoft 365 environment and operational systems to support staff productivity.
- Administer device configurations via Microsoft Intune and Group Policy to reduce tickets & enhance productivity.
- Develop and maintain documentation related to systems infrastructure and procedures to improve consistency and productivity of maintenance and support.
- Supporting troubleshooting and resolving problems with hardware and software while delivering exceptional customer service
- Triage and prioritize support requests based on urgency and business impact to ensure prioritized responsiveness to needs.
- Conduct support activities and customer interactions with a high degree of customer focus professionalism and courtesy to support company values and culture connectors in the delivery of service to valued team members.
- Keep all customers internal and external informed of problem status and timelines throughout the process of maximizing transparency and engagement.
- Provisioning and maintaining common IT assets such as laptops printers phones etc. and related inventory records in compliance with company standards; maintaining adequate levels of supplies to equip staff for their needs.
- Maintain asset management records to reflect the procurement assignment and retirement of corporate assets for security and cost management purposes.
- Providing onsite and remote support leading up to and as part of new team member onboarding (NTMO);
- Conduct new team member onboarding orientations to deliver a professional thorough introduction to the IT environment ensuring that every new team member has appropriate access to required systems and resources.
- Build and maintain a knowledge base of selfhelp work instructions technical information common issues and resolutions to drive efficiency.
- Apply security best practices and methodologies to minimize business risk and interruption.
COLLABORATION
Collaborate with team members in other departments to create solutions and solve issues by ensuring to understand their requirements with firstpass efficiency.
Collaborate and engage with other IT team members other departments and vendors/partners as needed to collect information about service requests to ensure that issues are properly defined and addressed and to deliver exceptional customer service and network/systems reliability.
Support the IT team by providing backup support as needed.
Participate in oncall rotation for afterhours IT Support to provide extended coverage.
Participate in the development of enduser IT systems training to help staff understand how to use systems efficiently.
Qualifications And Education Requirements
Preferred Skills
- Bachelors degree in IT business or related field
- Microsoft certifications
- Software development and scripting skills
Employment Type
Full Time
