Customer Support

Overview:

Key Responsibilities:

• Responding to customer inquiries via phone email or chat in a timely and professional manner
• Identifying and assessing customers needs to achieve satisfaction
• Providing accurate valid and complete information by using the right methods/tools
• Handling customer complaints providing appropriate solutions and alternatives within the time limits
• Keeping records of customer interactions transactions comments and complaints
• Communicating and coordinating with internal teams to ensure prompt resolution
• Monitoring customer satisfaction through feedback and surveys
• Striving for firstcontact resolution to maximize efficiency
• Identifying and escalating priority issues
• Staying uptodate with product knowledge company policies and procedures
• Contributing to team efforts to achieve customer satisfaction goals
• Participating in product or service improvement initiatives
• Maintaining a positive empathetic and professional attitude towards customers at all times
• Engaging in continuous learning and skill development
• Assisting in training new customer support representatives

Required Qualifications:

• High school diploma or equivalent; associates or bachelors degree is a plus
• Proven work experience in a customer support role
• Strong communication and active listening skills
• Ability to handle and resolve conflict effectively
• Proficiency in CRM systems and practices
• Ability to multitask prioritize and manage time effectively
• Technical proficiency with relevant computer applications
• Ability to adapt to change and work in a fastpaced environment
• Problemsolving skills and the ability to think critically
• Customercentric mindset with a focus on customer satisfaction
• Empathy and patience when dealing with customers
• Ability to work well in a team environment
• Understanding of customer service principles and practices
• Flexibility to work in shifts including weekends and holidays if required
• Proficiency in written and spoken language(s) as required for the role

communication,adaptability,customer,customer support