customer support executive

Overview

Key responsibilities

• Responding to customer queries and concerns via phone email or chat
• Resolving product or service problems by clarifying the customers complaint
• Ensuring prompt and accurate answers to customer inquiries
• Building sustainable relationships and trust with customer accounts through open and interactive communication
• Providing accurate valid and complete information by using the right methods/tools
• Keeping records of customer interactions transactions comments and complaints
• Communicating and coordinating with colleagues as necessary
• Ensuring customer satisfaction and providing professional customer support
• Working with the sales and technical teams to ensure consistent service
• Identifying and assessing customers needs to achieve satisfaction
• Resolving customer complaints quickly and efficiently
• Handling and resolving customer complaints and issues
• Documenting processes troubleshooting steps and customer interactions for reference
• Adhering to company policies and procedures while maintaining highquality customer service standards
• Utilizing computer technology to handle high call volumes

Required qualifications

• Bachelors degree in Business Administration Marketing or relevant field
• Proven work experience in customer support client services or a similar role
• Excellent knowledge of management software databases and customer relationship management tools
• Strong communication and presentation skills
• Ability to multitask prioritize and manage time effectively
• Demonstrated proficiency in problemsolving and conflict resolution
• Strong phone contact handling skills and active listening
• Ability to adapt and learn new technologies quickly
• Empathy and the ability to understand customer needs
• Positive attitude patience and excellent interpersonal skills
• Familiarity with CRM systems and practices
• Proficiency in MS Office and relevant computer software
• Ability to work under pressure and handle stressful situations
• Ability to work effectively in a team and individually
• Fluency in Language with excellent verbal and written communication skills

communication,empathy,customer support,customer satisfaction,customer,management