Collections specialist with a high level of German

Tasks

As a Collections Specialist you will be working in the collections division and reporting to the collections manager.

You will be responsible for:

You will minimize bad debt risk maximize accounts receivable collections
You will review open accounts for collection efforts
You will conduct collection calls to collect Accounts Receivables
You will mail correspondence to customers to encourage payment of overdue receivables
You will negotiate customer disputes to resolution and documents root cause
You will develop relationships with internal/external customers
You will maintain accurate collection files
You will identify issues attributing to account delinquency and discuss them with the Credit Manager
You will review and monitor assigned accounts and all applicable collection reports
You will provide timely followup on payment arrangements
You will participate in process improvement projects and support other management directives as prescribed

Requirements

You are the perfect candidate if you:

You have high level of German (C1).
You have high level of English or Spanish. (B2 C1)
You have effective customer service skills preferably 12 years experience in collections including interaction with a large customer base.
You have Accounts Receivable or Accounts Payable knowledge/experience is a plus.
You have Knowledge of bank products/payment methods including Letters of Credit bank guarantees direct debits credit cards Bill of Exchange Drafts RIBA Cheques.
You have effective business writing and professional communication skills.
You have strong communication problem solving and analytical skills.
You are detail oriented.
You are assertive and able to negotiate with business sales reps and interface with senior management.

Benefits

What do we offer:

Salary negotiable.
Permanent contract
Working hours: 817.15
Annual bonus of 5%
Hybrid shift.
Intensive and remote in Summer season.