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You will be updated with latest job alerts via emailWere seeking a Global Support Manager who will be responsible for working with our clients assisting them with their requests and ensuring they are satisfied with our services.
What Youll Do:
Work with clients requests via email tickets and messengers;
Work on moderation of the websites according to the rules and requirements;
Analyze the performance of the ads and provide suggestions on ad campaign optimization;
Work on retention and increasing of clients loyalty;
Work on individual tasks and team projects;
Working with CRMs; Admin panels;
Working on transferring clients to/from Success managers;
Working on optimization of ad campaigns and upsell of clients;
Support existing clients;
Helping with KnowledgeBase for PT language Pages;
Working on the requests from potential clients or current partners on Forums/TG channels/Facebook.
Who you are:
Interest in Native Advertising with no prior experience in the field required;
Interest in online advertising the edtech market and technologies;
Ability to handle a large volume of information;
Fast learner with the ability to adapt quickly;
Quick reaction to market changes;
Strong analytical and communication skills;
Ability to meet deadlines and work effectively in a team;
Capability to handle clients complaints and issues;
Experience in communicating with foreign customers is advantageous;
Higher education preferably a Bachelors Degree in fields such as Philology Marketing International Relations International Business or a related field. Current university students in their final year are also encouraged to apply.
Languages proficiency:
Advanced/Fluent Portuguese;
Upperintermediate /Advanced English;
Upperintermediate /Advanced Spanish will be a plus.
MGID is an awesome place to work for those who share resultsdriven culture passion for AdTech innovation and human focus. We set ambitious goals approach challenges with enthusiasm and value honesty transparency and empathy. We celebrate the diversity and the unique contributions of each individual. By embracing these values we create a culture of excellence creativity and empathy. We are proud to be an equal opportunity employer.
Lets create better together.
Full Time