Patient Access Associate - Italian Speaker

A Career with Purpose

Bionical Emas is a global Clinical Research Organization (CRO) bringing lifechanging medicines to patients around the world. We combine Clinical Development Clinical Trial Supply (CTS) and Early Access Programs (EAP) to deliver a unique seamless service to our pharma and biotech clients.

At Bionical Emas you will have the chance to develop your career while working with an outstanding team of people. Our shared values create a unique culture that guides our actions and defines who we are. You will be a part of a welcoming flexible and supportive culture that values trust and belonging. We believe that creating opportunities for our people to develop their skills is crucial to our growth and success. If you are inspired by changing the lives of patients all over the world wed love to hear from you.

About the Role

We have an opportunity for a Patient Access Associate to join our exciting Early Access Program Patient Access team. The Patient Access Associate will be responsible for managing on behalf of pharmaceutical clients Health Care Professional enquiries to access Investigational Medicines. You will have the important role of guiding Health Care Professionals step by step to access a program ensuring all questions are responded to promptly and patient centricity is promoted throughout the process. You will be a skilled proactive communicator with a strong track record of customer facing service and effective time management skills. If you are someone who wants to be part of our companys vision of bringing lifechanging medicines to patients keep reading for more information!

What will your job look like

• Be the Healthcare Professional contact point on all Early Access Programs to help them complete a patient request in an efficient and timely manner
• Support Physicians throughout the request process ensuring all questions are responded to promptly Ensure all ordering physicians and delivery sites are verified
• Manage situations where customers are distressed in a calm and solution focused manner
• Advise customers on the regulatory landscape in their market with support from the Patient Access Managers and Bionical Regulatory team
• Ensure quality and regulatory requirements are met and ensure all countryspecific requirements are followed
• Deliver against Patient Access specific KPIs
• Promote patient centricity throughout all programs

What will you need to succeed

• Fluency in verbal and written Italian and English
• A skilled and compelling communicator who can motivate effectively manage customer expectations
• Track record of customer facing service levels
• Effective relationship building
• A problem solver that is also able to anticipate issues and propose solutions
• Effective time management skills and ability to manage competing priorities
• Experience using email management systems such as Freshdesk would be desirable
• Bachelors degree would be an advantage but not essential
• Knowledge of the drug development process and pharma industry experience would be useful
• Knowledge of GDP PV GCP and EAP regulations would be useful

What will you get in return

We want you to do your best work! We care about our peoples wellbeing their personal development and providing a true worklife balance. Our benefits are aligned with our culture and values and are intended to maximize your experience working for us. Here are some of the benefits you can expect from working for Bionical Emas.

• 25 days of vacation
• Vacation days purchasing scheme
• 1 extra vacation day per each 3 years of service
• Discretionary Annual Bonus
• Sabbatical of 3 to 6 months (after 2 years of service)
• Free food and beverages at all offices
• Life Insurance
• Health Insurance and Employee Assistance Programme
• Employee Support Networks help us continue to build on our inclusive culture
• Flexible and hybrid work

Does this sound like you

It is time to apply and we cant wait to hear from you!

Even if you dont meet 100% of the requirements be confident in yourself and dont hesitate to apply!

PLEASE NOTE: We will be longlisting applications as soon as we receive them so please apply early to register your interest.

We Are Bionical Emas

We are proud of our people and proud of our achievements. We encourage and hire people with diverse backgrounds voices beliefs and perspectives into our growing global workforce. We do not discriminate on the basis of actual or perceived race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth and pregnancyrelated conditions) gender identity or expression (including transgender status) sexual orientation marital status military service and veteran status physical or mental disability genetic information or any other characteristic protected by applicable federal state or local laws and ordinances. Bionical Emas management team is dedicated to this policy with respect to recruitment hiring placement promotion transfer training compensation benefits employee activities access to facilities and programs and general treatment during employment.

Bionical Emas offers equal opportunities and is committed to diversity in its workplace and providing accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Bionical Emas and need accommodation or special assistance please let us know by sending an email with your request to the recruitment team at .

We Are Bionical Emas where each person is unique. We celebrate individuality while encouraging our talents to work as a team. Together we make a difference by powering an inclusive future for all. Be you with us.

Protecting your privacy and the security of your data is a longstanding top priority for us. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates. Our Privacy Notice explains what personal information we may process where we may process your personal information our purposes for processing your personal information and the rights you can exercise over Bionical Emas use of your personal information. By applying for the above position you confirm that you have reviewed and agreed to our Data Privacy Notice for Candidates: Privacy Policy Bionical Emasapplicable to your place of residence.

Powering the patient journey