Guest Experience Manager PH Search
Posted on :
31-05-2024
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Job Description
LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES
We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
Position: Guest Experience Manager (PH)
Work Hours: MF 9:00 AM 6:00 PM EST9:00 PM – 6:00 AM Phil time
Pay Range: $2500 per month
Duties and Responsibilities:
- Manage and motivate our guest experience team to deliver exceptional service every day.
- Act as the primary point of contact for guests resolving issues and ensuring their satisfaction.
- Train and mentor team members in customer service best practices.
- Develop and enforce guest service policies and procedures.
- Work with marketing and management on outreach and promotional initiatives.
- Handle data entry tasks related to guest experiences and feedback.
Minimum Requirements:
- 5 years of experience in the USbased Airbnb or vacation rental industry.
- Proven experience managing offshore teams.
- Strong background in hospitality and guest relations.
- Excellent interpersonal and communication abilities.
- Ability to handle guest complaints and issues efficiently and gracefully.
- Bachelor's degree in hospitality management business administration or related field preferred.
We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
Employment Type
Full Time
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