Help Desk Support

Title: Help Desk Support

Location: Remote

We are currently seeking candidates who meet the following qualifications

Responsibilities:

• Provide firstlevel technical support and assistance to endusers via phone email or chat.
• Respond to inquiries troubleshoot technical issues and resolve problems related to hardware software network connectivity and peripherals.
• Log all help desk interactions including details of inquiries troubleshooting steps and resolution outcomes in the ticketing system.
• Escalate complex issues to appropriate technical teams or higherlevel support personnel for further investigation and resolution.
• Follow standard operating procedures and troubleshooting protocols to diagnose and resolve technical problems efficiently.
• Provide guidance and assistance to users on software applications system configurations and best practices for using IT resources effectively.
• Install configure and maintain software applications operating systems and peripheral devices as needed.
• Assist with user account management tasks including password resets access requests and account provisioning.
• Stay updated on technology trends product updates and new software releases to provide accurate and timely support to endusers.
• Collaborate with other members of the IT support team to improve service delivery streamline processes and enhance the overall user experience.

Requirements:

• Bachelors degree in Information Technology Computer Science or related field preferred.
• Proven experience in a help desk or technical support role preferably in a remote work environment.
• Strong knowledge of computer hardware software applications operating systems (Windows macOS) and network protocols.
• Excellent communication skills both verbal and written with the ability to convey technical information clearly and effectively to nontechnical users.
• Customer serviceoriented attitude with a focus on providing exceptional support and resolving issues in a timely manner.
• Ability to multitask prioritize workload and work independently with minimal supervision.
• Familiarity with remote desktop support tools and ticketing systems (e.g. ServiceNow Remedy Zendesk) is desirable.
• Certifications such as CompTIA A CompTIA Network or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
• Experience supporting remote users and troubleshooting issues related to VPN connectivity remote access and virtual desktop infrastructure (VDI) is advantageous.
  
  If you meet these qualifications please submit your application via link provided in Linkedin. Kindly do not call the general line to submit your application.