Cisco Voice Level 3 engineer
Posted on :
29-05-2024
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Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The company operates through two divisions Retail Banking and Services and Corporate and Institutional Banking
Position: Cisco Voice Level 3 engineer
Location: Montreal QC H3A 2A6
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
Shift: 8:00am to 5:00pm
Job Description:
Duties in scope
- Level 3 BAU support of Callmanager Unity Voicemail and Unified CallCenter Express
- Active participation in the upgrade of the above mentitoned systems to version 14.1 incl. planning upgrading and testing before August 2024
- Active participating in the planning for upgrading to version 15 for the above systems
- Level 3 troublshooting of those systems
- Working with the vendor Cisco in case of issues
- Documenting and/or updating documenation of the above
- Cisco video server configuration/maintenance (VCS and Expressway)
Not mandatory skills but preferred would be experience with in configuration and operation/maintenance of
- Oracle Session Border Controller(SBC) and
- Oracle Enterprise Communication Broker (ECB)
- Oracle Enterprise Operations Monitor
- Integration of PSTN telephone with TEAMS
- Vitec (formerly Exterity) IPTV solution
Key Competencies
- Strong team player
- Strong communication and documentation skills
- At least 5 years experience as a level 3 engineer in the above mentioned products
- Can work independently
Skills Knowledge and Experience
- Indepth knowledge of Cisco Voice infrastructure incl. Voice Gatewyas
- Indepth knowledge of Cisco Callmanager esp. version 12 and above
- Good working knowledge of Unity and UCCx
- Working knowledge of Oracle SBC and ECB preferable
- Working knowledge of Cisco Video servers (VCS and Expressway) and Cisco Video endpoints
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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