Accountant Customer Service Rep HelpDeskSupport

Job Description Job Title : Customer Service Representative hybrid remote andin-office Reports To: Mark Shramek,President/CEOLastUpdated: March 2022 Status& Salary: Non-Exempt & $18-20 perSUMMARYOFROLEThisrole serves as the main point of interaction between our customersand field technicians, and works to provide professional, efficientservice by resolving service issues and providing outreach to ourESSENTIALDUTIESAnswers allcalls in a professional, pleasant manner and routes or handles as Resolvescustomer issues by clarifying the customers complaint, determiningthe cause of the problem, selecting and explaining the bestsolution to solve the problem, expediting correction or adjustmentand following up to ensureresolution Tracks customersatisfaction and technician Handles Accounts Receivable and invoice collections according to companyguidelines Provides weeklyreports outlining any issues as well as all steps taken to resolve Handlesscheduling of technician workorders Engagespro-actively and regularly with customers to ensure a customarysatisfactory Attendsstaff meetings and training as Performsother duties asKNOWLEDGE,SKILLS &ABILITIESSelf-motivatedwith the ability to work autonomously andunderstand when a superior needs to be involved in decision Exceptionalinterpersonal skills which positively benefit interaction withinternal and external Goodcomprehension and communication skills, with the ability to listento and understand information and ideas presented through verbal Demonstratedability to operate safely in the Ability to effectively juggle multiple priorities in a fast-paced Highly organizedand efficient with Basic computerskills and familiarity with Microsoft Ability to successfully use Outlook Ability to work 25 hours per This position is part timeremote-from-home with attendance required three designated days inthe office perQUALFICATIONS Atleast one year of experience in a customer servicerole Accessto reliable Ability to successfully pass a background check and other pre-employment PHYSICALREQUIREMENTS Ableto sit or stand for long periods of time in order to effectivelyanswer customer Able to work in a constant state of alertness and safe KNOWLEDGE, SKILLS & ABILITIES Self-motivated with the abilityto work autonomously and understand when a superior needs to beinvolved in decision Exceptional interpersonal skills whichpositively benefit interaction with internal and external Goodcomprehension and communication skills, with the ability to listento and understand information and ideas presented through verbal Demonstrated ability to operate safely in the Ability to effectively juggle multiple priorities in a fast-paced Highlyorganized and efficient with Basic computer skills and familiaritywith Microsoft Ability to successfully use Outlook Ability to work 25 hours per This position is part time remote-from-home withattendance required three designated days in the office perQUALFICATIONS At least one year of experience in a customer servicerole Access to reliable Ability to successfully pass a backgroundcheck and other pre-employment PHYSICAL REQUIREMENTS Able to sit orstand for long periods of time in order to effectively answercustomer Able to work in a constant state of alertness andsafe