Guidewire Application Support Engineer

Job Title: Guidewire Application Support Engineer
Interview: Virtual
Job Duration: 12 Months
Job Location: Remote

Qualifications/Competencies

Education:

• Bachelor of Science in Computer Science Information Systems or a related field.
• Preferred: Additional certifications or licenses relevant to the role.

Experience:

• Minimum of 2 years in software development.
• At least 2 years of experience with SQL/SQL Server technologies.
• At least 2 years of experience with J2EE/Java.
• Some experience with monitoring tools such as AppDynamics New Relic and Splunk.
• Preferred: Experience with Guidewire PolicyCenter or BillingCenter development (Gosu/configuration/Integration).

Knowledge and Skills:

Knowledge:

• Comprehensive understanding of the software development lifecycle.
• Proficiency in writing configurable maintainable and testable code in a collaborative environment.
• Proven troubleshooting principles methodologies and issue resolution techniques.
• Ability to develop and interpret technical documentation for training and enduser procedures.
• Awareness of technology trends related to software applications.
• Experience in building and maintaining databases for query and problem tracking.
• Good understanding of the organizations goals and objectives.

Skills:

• Expertise in J2EE/Java foundational frameworks design patterns and programming.
• Familiarity with Guidewire Policy and Billing Center framework and GOSU language.
• Proficiency in ANSI SQL.
• Basic Unix/Linux commands for log monitoring.
• Experience with ServiceNow for incident management.
• Proficiency in Jira for defect management.
• Familiarity with IBM Tivoli for job/batch management.
• Experience with AppDynamics for application performance monitoring.
• Proficiency in Splunk for machinegenerated data monitoring.
• Competence in Microsoft Outlook Excel and Word.

Personal Attributes:

• Highly selfmotivated and directed.
• Quick to absorb new ideas and concepts.
• Strong analytical and problemsolving abilities.
• Effective in prioritizing and executing tasks in highpressure environments.
• Ability to conduct research into software development delivery concepts and technical application issues.
• Capable of presenting ideas in businessfriendly and userfriendly language.
• Strong customer service orientation.
• Excellent written oral interpersonal and presentation skills.
• Experience in teamoriented collaborative environments.
• Excellent teamwork and interpersonal skills.
• Ability to thrive in a crossfunctional matrix environment.