Head of Operations Golf Club

• In charge of all aspects of daily club operations to maintain exceptional service and outstanding experience for guests and members.
  
• Ensure seamless daily operations by oversee and collaborate the Front of House departments which include Golf & Sports Banquet Services Food & Beverage Housekeeping Member Relations Facilities HSSE and others.
  
• Improve the customer experience by monitoring employee performance conducting regular evaluations and implementing customer service strategies.
  
• Responsible to address and resolve promptly to complaints and queries from members and customers.
  
• Ensure high level of satisfaction and engagement by managing member relationships.
  
• Develop effective corrective actions based on guest feedback.
  
• Provide excellent guest service foster positive relationships with our guests and lead by example in the provision of hospitality.
  
• Provide recommendations for improvements and implement necessary changes based on an evaluation of current operational strategies and efficiencies.
  
• Maintain highquality standards by regularly inspecting club assets facilities and equipment.
  
• Responsible to oversee financial management that include financial planning budgeting to ensure fiscal sustainability and responsibility.
  
• Promote environmental responsibility within the club by developing and implementing sustainability initiatives.
  
• Ensure compliance with relevant laws and regulations by monitoring and train foreign workers.
  
• Maintain compliance with health and safety regulations and licensing requirements.
  
• Maximize productivity and efficiency by organizing and assigning responsibilities to staff.
  
• Provide insight and updates on club operations at all operational board meetings.
  
• Ensure club operations compliance with all company policies standards and regulatory requirements.
  
• Performing additional related duties as required.
  

Requirements

• Bachelor s degree in Business Administration Hospitality Management Sports Management or a related field.
  
• Minimum of 10 years of experience in operations management preferably within the hospitality sports or recreation industry.
  
• Proven experience in a golf club or similar setting would be advantageous.
  
• Strong time management leadership and team management skills to manage and develop a team.
  
• Ability to handle complaints and resolve conflicts effectively.
  
• Excellent verbal and written communication skills to communicate with staff members customers and external stakeholders.
  
• Knowledge of golf course maintenance and operations.
  
• Detailoriented with strong problemsolving skills.