Customer Service Associate - 1st Shift
Posted on :
20-06-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
20-06-2024
Job Description
Job Title: Customer Service Associate 1st Shift
Job Location: Springdale AR 72762
Duration: 6 Month(Possibility of extension)
Job Location: Springdale AR 72762
Duration: 6 Month(Possibility of extension)
Schedule: 1st shift TuesSat 07:30 AM 04:30 PM.
*Training will be MonFri 8 am 5 pm. May do a Sat/Sun to work with an offshift day person for additional training.
SUMMARY:
The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier customer and sales groups with respect to their assigned accounts. The CSA manages this relationship by becoming intimately familiar with the customers organization product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts.
JOB RESPONSIBILITIES:
JOB RESPONSIBILITIES:
- Serves as the primary contact between the Client Supply Chain and the assigned external customers.
- Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution.
- Establishes and maintains positive effective relationships with key internal contacts; UTILIZES SEVERAL DISPATCH SYSTEMS (TES LME FOUR KITES OTR) AND EXTERNAL SCHEDULING SYSTEMS (RETAILIX RETAIL LINK UNFI ONE NETWORK etc) TO PROBLEM SOLVE FOR ALL BUSINESS UNITS; maintains knowledge of all internal Client policies procedures and software applications.
- Maintains knowledge of external customers organizational structure procedures and all other pertinent information; utilizes available resources to identify the most costeffective solution to best service the needs of the Client and the customer.
- Identifies and implements creative solutions to resolve issues that negatively impact any aspect of the delivery process to positively represent Clients their relationship with its customers and accurate delivery of products to external customers.
REQUIREMENTS:
EDUCATION: Bachelors degree or equivalent work experience in transportation or logistics; Dispatcher Transportation Associate Ops Associate experience preferred.
EXPERIENCE: 1 3 years of business experience in transportation or logistics not just regular customer service!
EXPERIENCE: 1 3 years of business experience in transportation or logistics not just regular customer service!
COMPUTER SKILLS: Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day.
COMMUNICATION SKILLS: Strong written oral and interpersonal skills; Conflict Management skills; Ability to multitask; Positive attitude; Problem Solving skills; Negotiation skills
Employment Type
Full Time
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