Renewals Specialist

SysAid is a dynamic SaaS company taking organizations on a transformative journey toward AIdriven business processes and services. With zero setup required our conversational AI manages employees requests assists with queries and accelerates the resolution of issues.

We are recognized as a leading innovator in the industry featured in the Gartner Magic Quadrant for ITSM and honored with AWSs prestigious Rising ISV Star Award. With over 4000 clients across 140 countries and a daily impact on over 9 million endusers we are committed to transforming the organizational service management landscape.

We re looking for someone who has strong time management organization and problemsolving skills. We value hard work and reward success.

What you will do:

• Manage the renewal cycle and contract processing within a timely manner to ensure no service disruptions
• Prepare renewal quotes based on customer requests and requirements
• Collaborate with Customer Success Managers on quotations overcoming objections and adjusting proposals to ensure the best offering is presented to the customer
• Attend customer calls to review renewal offerings
• Follow up with customers on proposals and pending payments (email and phone calls)
• Work with the internal AR team on invoices and additional vendor documentation as requested by customers
• Maintain and report on accurate 90 days rolling forecast of renewals
• Utilize retention playbook to negotiate contract terms and maximize revenue

Requirements :

• 12 years of experience in Customer Success Account Management Renewal Management Licensing Management role or related
• 12 years experience in an IT industry preferred
• Bachelor or College degree in Business Administration or related
• Excellent English; written and verbal communication skills
• Experience managing renewal lifecycle
• Exceptional communication skills and strong business acumen
• A proactive energetic and gogetter mentality
• Detailed & process oriented
• Thrive in a multitasking environment
• Experience working with Salesforce is a plus
• The ability to work in a very fastpaced environment

Remote Work :

Yes

Employment Type :

Fulltime