INTERNAL ADVISOR / ACCOUNT EXECUTIVE
SALES
- Discovery Advisor 360 to be viewed daily to obtain sales opportunities.
Advise on overall portfolio with a view to upgrading to latest benefits.
- Network and obtain referrals and leads from existing client base with view to capturing full Discovery
- product suit which will include Life Invest Insure Health Vitality and Banking all under the Clients umbrella and broker code.
- This would mean change of brokers over to the client on existing Discovery business to advise correctly
- without any duplication.
- Always maintain lapse ratio below 10%.
- Face to face meetings with walk in clients.
PREPARATION
a) Obtain client consent or authority to access entire portfolio to be properly
prepared.
b) Astute downloads and portfolio preparation
c) Identify Shortfalls and Opportunities
- Servicing Alteration Quotes to be done prior to appointments.
COMPLIANCE
- Drafting Financial Needs Analysis Record of Advice Risk Profile Replacement
- Comparisons.
- Ensuring that all Compliance documentation is saved on Xplan and that compliance
- documentation and Financial Needs Analysis (FNA)accompany all new business and
- client servicing. Checking that the Record of Advice (ROA) and FNA mirror one another.
GENERAL ADMIN
- Checking and updating of client contact details at all times.
- Creating and following up of TASKS & THREADS. Keeping up to date (No overdues).
- Handling of queries telephonic and email.
- Conservation and retention of business.
- Liaising with clients regarding counter offer letters.
- Continual monitoring and tracking of the new business and servicing pipeline and
- following up on new business and outstanding servicing requirements with Broker
- consultant and Franchise.
- Database Management and ensuring reviews are completed on a minimum of 1 year
- cycle. Actively assessing identifying and checking clients portfolio and opportunities.
- Arranging appointments for Advisors if necessary (ensuring schedules are attached and
- quality appointments are made).
TRAINING
- Compulsory to attend office meeting and inhouse training.
- The minimum CPD Points must be maintained by attending training sessions and ongoing training
- towards a full CFP qualification.
- Fit & Proper Training as per Board notice 190 (2017)
- Treating Customers Fairly (TCF)
- POPI
- FICA
- DIT Portal courses to be done weekly
- Attendance to all Professional Development Days and product launches.
- Keep up to date with the latest legislation and Industry Trends
Remote Work :
No