ECommerce Advisor with Dutch Remote work in Bulgaria
You need:
- Be proficient (verbal & written) in Dutch and English
- Be able to represent our clients brands and deliver outstanding customer service with clarity passion and enthusiasm
- Be flexible to meet the changing needs and varying deadlines of our business
- Be able to work to customer service measures metrics and KPIs within a service targeted environment.
- Hold a Highschool or University degree
- Possess excellent computer literacy
- Have previous experience in a customer service environment preferably telephone based.
Main responsibilities:
- Communicating with customers by telephone email and online to provide outstanding service
- Discussing new products and managing multiple tasks to promptly resolve customer queries
- Identifying ways to improve processes in order to improve sales brand loyalty and the customer service and experience
- Updating our systems with information and helping marketing retail and other teams to further improve customer service and satisfaction.
Offer:
- Working hours: 10:00 am7:00 pm; 11:00 am 8:00 pm Monday to Sunday (Rotating Shifts)
- Permanent work from home
- Medical and dentist insurance
- Salary: 3500 BGN gross month
- Relocation support if needed
Remote Work :
No