Call Center Represen....
Call Center Representative Billing
Posted on :
20-06-2024
Employer Active
1 Vacancy
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Job Description
Call Center Representative (Billing)
We are seeking a dedicated and professional Call Center Representative to join our clients team in the insurance industry. This role will transition to a hybrid work model combining onsite and remote work. All initial training will be conducted onsite over approximately two weeks.
What is in it for you:
Hourly salary of $19.15.
6month contract.
Fulltime position: 37.50 hours per week.
Weekday schedule: rotating shifts between 8 am and 8 pm with core shifts determined by tenure and business requirements.
Hybrid work: 3 remote days subject to change based on business needs.
Training: onsite training for 2 weeks.
Opportunity to work in a dynamic and professional environment.
Join a passionate and inclusive team of professionals.
Responsibilities:
Provide "first in class" service to customers and brokers by supporting billing telephone inquiries in a professional timely and courteous manner.
Handle a minimum of 70 calls per day with high achievers managing up to 100 calls per day.
Investigate and resolve discrepancies collaboratively with brokers and underwriters on billingrelated matters.
Serve as Company Ambassadors supporting inbound insurance/claims inquiries and efficiently directing customers to the appropriate team for further assistance.
Communicate clearly effectively and empathetically with customers via phone and email resolving issues and describing various programs/services available.
Accurately interpret and identify customer needs responding appropriately and professionally.
Systematically obtain relevant information to ensure seamless customer interactions.
Take ownership of customer relations through dedicated service and a commitment to followthrough.
What you will need to succeed:
12 years of experience in a contact center environment.
Previous customer service experience preferably in a call center environment.
Prior customer service experience in a similar role.
Proficiency in word processing Excel and various webbased programs/Windows applications.
Professional telephone/email talent and etiquette.
Clear concise and supportive communication and interpersonal skills.
Strong problemsolving skills to analyze and resolve customer concerns.
Ability to multitask in a fastpaced environment.
Quick to adapt to evolving surroundings.
Excellent attendance and punctuality.
Why Recruit Action
Recruit Action (agency permit: AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
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Employment Type
Full Time
Key Skills
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