Foreclosures Specialist - Team lead Hyderabad
Posted on :
20-06-2024
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1 Vacancy
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Job Description
Job Title: Team Lead /Foreclosure
Reporting to: Team Manager/Team leader Operations
Objectives
The SME s objective is to actively assist a team in accordance with laid down procedures to achieve
and maintain requisite standards of quality and productivity. He / she will report to the Team
leader/Team Manager Operations who will be the first point of contact for any issues questions or
concerns.
Key Result Areas (KRAs)
Operations:
Has to complete transactions as per the target set on a daily/weekly/monthly basis.
SME needs to be an expert in US foreclosure process (End to End).
2 years experience working with foreclosures in a servicing/collection s environment.
The SME is responsible for maintaining constant Foreclosure end to end process knowledge
in the team.
Maintaining and documenting all process and investor updates received from the business
area.
Will be a part of clients calls as required and will be responsible to update the teams
alongside the Supervisors.
Regular cascading / providing training/ refreshers sessions on updates latest updates
received from business and investors to all team members.
Conduct the regular knowledge checks with the teams.
Actively involved in suggesting and driving process improvements.
Should have multitasking skills as a Trainer / QC / Processor and conduct refresher trainings
/ handle Quality sessions as per process requirement.
Monitor and coach underperformers to improve their quality and efficiency.
Be a part of the regular production and produce agreed numbers.
Address and ensure resolution on all process related queries of the team members.
Qualification:
Diploma / Graduate any discipline.
3 4 years of experience in BPO US Mortgage/ Data Processing background.
Minimum of 2 years in the Sr. Foreclosure Process Expert role.
Skill Sets
Experience in foreclosure and mortgage servicing.
Should have knowledge of banking industry rules and regulations and government
regulations regarding foreclosures.
The ability to multitask and follow mortgageservicing guidelines accurately is imperative.
Need to be wellversed with US Regulatory and investor guidelines.
Good interpersonal skills
Good written and verbal Communication skills
Analytical and good judging skills
Ability to grasp and learn quickly.
Ability to coach
Appraisal review
Employment Type
Full Time
Key Skills
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