Admin Assistant Plat....
Admin Assistant Platform SystemCRM UK Client
Posted on :
20-06-2024
Employer Active
1 Vacancy
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Jobs by Experience
1Year
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
20-06-2024
Job Description
About GTI:
We aim to help students realise their potential in the world of work through technology content and tools. That s not an easy thing.
We believe in understanding students and partnering with employers universities schools and other technology providers.
It s about students finding the right role and employers finding the most suitable candidates. But its more than that it s about helping young people discover options develop and build confidence.
Role aim
To delight our customers by exceeding attraction expectations providing exceptional customer service and demonstrating in depth knowledge of our audience and platform to secure yearly subscription renewals and upgrades.
Key metrics
- Applications
- NPS
- Customer retention
Outcomes
Outstanding administration of customer subscriptions to secure high health scores and yearly renewals and consistently delivered.
- You will add organisation profiles and job roles to the platform via our CMS.
- You will tag organisations and roles accurately to ensure they are delivered to the right candidates.
- You will support platform SEO with correct headings and use of keywords.
- You will screen employer content to ensure it meets platform specifications. As well as spelling and grammar you will assess how informative and motivating it is to candidates.
- You will optimise customer content on the platform with extra images and content.
- You will add customer creative and branding to the platform.
- You will support the production of customer reports.
- You will take a leading role in specific elements of the subscription based on your skills.
Continually support efficient and collaborative internal ways of working and processes.
- You will be active within our customer CRM ensuring all customer activity is recorded.
- You will support production of team collateral.
- You will identify and champion process improvements and efficiencies.
- You will share ideas take on responsibilities and lead projects as you see them.
Successfully advocate for the operator side of our platforms and feedback on enhancing the operator user experience.
- You will proactively share ideas to improve operator functionality.
- You will act as a power user assisting with testing and providing feedback on new operator features and functionality.
- You will report any platform bugs encountered to ensure they are effectively prioritised.
- You will interface into product managers to champion the operator experience.
Requirements
Person Specification:
- You will be a team player committed to and motivated by the success of the team. You will be willing to go the extra mile when needed.
- You will be accurate with data entry with an eye for detail.
- Confident with web applications and systems
- A confident and professional manner with excellent written phone and conversational skills.
- You will have a positive cando attitude.
- You will be conscientious and understand how your performance impacts others
- You will be committed to your own self development taking time to understand our industry our products and our customers.
- You will be a problem solver using your own initiative as well as reaching out and learning from others.
- You are agile attentive and able to manage your own time and workload effectively
- You will own your work taking personal responsibility to exceed expectations admit and learn from mistakes and celebrate successes
Work Experience Knowledge & Skills:
- 1 year s recent administration experience
- HTML experience desirable
- Computer literate MS Office CRM systems
- Basic knowledge of student and graduate recruitment processes
- Proactive adaptable and a quick learner
- A confident and professional manner with excellent written phone and conversational skills
- Focused conscientious and efficient with excellent time management skills
- Collaborate with peers and other people inside and outside the business
Additional Job Details:
Setup and Location: Officebased/Remote (Ortigas Alabang Pampanga or Cebu)
Work Schedule: 7:00 AM16:00 PM (UK Time) 2:00 PM11:00 PM (PH Time)
Employment Type: Fulltime
All interviews and other hiring requirements are done virtually or through video calls or emails.
Requirements/Skills needed: At least 2+ years of relevant experience as a Virtual Assistant, Offshore Admin Assistant, or any similar roles. Have experience overseeing business from a high level, acting as a liaison to the Executive with involvement/insight on the activities within each department. Intermediate knowledge in Microsoft Excel is a must. Experience in RedHat and ListOnce is desirable. Proactive and has the initiative to ask questions. Naturally organized with hands-on experience with project management tools. Excellent at creating reports that are straightforward and easy to understand. Excellent interpersonal skills; able to get along with a team and work with diverse groups. Active and clear communicator to make sure project stakeholders are always in the loop. Effective communicator to make sure people know what you mean and avoid loss of time through miscommunications. Advanced skill set in time management and task prioritization. Enthusiastic and proactive approach with strong attention to detail. Ability to complete a high volume of tasks independently with little or no supervision. Additional Job Details: Set-up and Location: Office-based setup (Ortigas, Pasig City or Muntinlupa City or Angeles, Pampanga or Cebu City) Work Schedule: 9:00 AM-6:00 PM (AEST) | 6:00 AM-3:00 PM (PH Time) Employment Type: Full-time
Employment Type
Full Time
Key Skills
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