Ecommerce Specialist

The eCommerce Specialist is primarily focused on ensuring that customers have a good experience when they buy through our digital channels by specifically supporting web punchout automated orders order confirmations shipment notifications and electronic invoices.

Is ultimately responsible for orders getting into the system accurately and invoices getting to the customer fast as possible.

Responsibilities

Running reports several times per day to identify failed blocked or rejected transactions. Troubleshooting the reason for failure resolving the issue and confirming that the transaction is able to pass effectively

Solving for immediate customer needs where appropriate including requests for help questions complaints issues or task requests

Proactively identifying issues that would otherwise impact the customer and fixes them

Troubleshooting with the customer eprocurement marketplace technical support internal IT teams to understand technical issues and address quickly with the customer Generating and providing ecatalogs to customers

Basic Qualifications

4 years experience using SAP ERP transactions (orders invoices order confirmations shipment notifications)

2 years experience with B2B ecommerce transactions and processes

Must have experience working as a supplier to integrate customers on Ariba Jaggaer and Coupa

Customer facing issue resolution experience

Ecatalog generation and process management

Must have Excel experience using vlookup and macros

Must have good communication skills

Experience Needed: 4 years

Time Noon shift (1 to 10pm)

For kerala candidates

Location Cochin (Job Type Permanent)

For outside kerala candidates

Location Remote (Job Type contract It will be open contract with no end date no pf and gratuity deduction but flat 10% TDS monthly will be deducted this can be claimed.)