Technical Support Engineer

Location

UK / Denmark / Sweden

Summary.

We are seeking a Technical Support Engineer with a background in Microsoft Dynamics 365 Finance and Operations to join our expanding professional services team.

As a Technical Support Engineer your key activities will be to provide thirdline technical support to the internal team partners and endcustomers. You will be responsible for resolving highly complex technical issues questions and requests for assistance related to Microsoft Dynamics D365FO Formpipe Lasernet solutions and the associated solution architecture. As well as dealing with support tickets you will also be responsible for proving input into articles guides best practice and video tutorials to enable customers to resolve questions and issues through the support portal by themselves.

We are looking for candidates that are passionate about customer service and using technology to turn complex business requirements into simple solutions. You must be able to demonstrate exceptional communication listening and organisational skills to work with your colleagues our partners and our customers. As a member of the technical support team you must be confident to work with configurable software applications data relationships and business processes. Technical support investigation will involve analysis of technical issues replication of issue understanding different technologies involved and coordinating with SMEs or Developers to resolve defects.

You will be part of the Support team in the Formpipe Private Sector working closely with your colleagues to ensure all tickets are prioritised and resolved in line with customer requirements. The role is home or office based and you will be responsible for assisting all customers of Formpipe Private Sector. This role is focused on finding the right person then training them with the right skills for the role.

Duties and Responsibilities.

• Manage and resolve support issues
• Provide technical expertise and support to partners and customers all around the world
• Investigation reproduction and resolution of tickets
• Manage own workload and prioritise tickets based on impact to customers
• Be able to clearly communicate and transfer information between different stakeholder groups in an organisation
• Working with your Formpipe colleagues to improve knowledge and documentation resources
• Learn and develop skills and knowledge

Knowledge and Experience.

Essential:

• Experience working with Dynamics 365 Finance and Operations within a technical role
• Technical knowledge and understanding of architecture and performance related to D365FO implementations
• Experience in an IT Technical support role
• Excellent comprehension verbal and written skills (English)
• Proven problemsolving skills

Desirable:

• Degree in Computing Science or similar
• Previous experience at a developer/solution architecture level (X) of working with Microsoft Dynamics D365FO (and/or legacy solutions)
• At least 1 current Microsoft Certification related to D365FO
• Technical knowledge and understanding in developing SSRS reports
• Knowledge of Dynamics 365 BC or CE
• Knowledge of AX 2012
• Basic Knowledge of Lasernet or other document creation and output solutions
• Programming experience (Java C# C Javascript etc.)
• Additional languages
• Knowledge or professional certification in any of the below:
• Windows Server 2012/2016/2019/2022
• Web Application support
• Web services/web servers
• Azure/Cloud infrastructure
• SharePoint
• PowerShell
• Regex
• Microsoft SQL administration and usage (query writing)

Skills.

Essential:

• Excellent customer service
• Ability to communicate effectively at all levels including at developer functional consultant IT infrastructure enduser and process owner levels
• Ability to work within a team to achieve goals
• Organised and can handle multiple tasks simultaneously
• Can absorb information quickly
• Ability to work in a professional and confident manner
• Excellent IT skills
• Ability to plan and effectively prioritise own workload
• Excellent interpersonal skills
• Ability to work independently and to meet deadlines as well as work as part of a team
• Can do attitude to get the job in hand completed.
• Structured and methodical approach to all areas of work
• Selfmotivated can work confidently without constant supervision
• Approachable and able to empathise with customers

What we do

With its headquarters in Stockholm Sweden Formpipe creates and develops the ultimate document composition distribution and digital storage platform for the worlds leading banks and businesses. The Lasernet Platform provides a complete endtoend service delivering everything you need to produce and manage incoming and outgoing customerfacing documents and information. Delivered as a Software as a Service (SaaS) solution it seamlessly integrates with major ERP and Banking services ensuring minimal setup time and maximum speed and security.

What we believe

Here at Formpipe we know our people are our greatest asset. With over 300 team members across offices in Sweden Denmark the UK and working remotely across the rest of the world we have a truly global presence. Our Purple values are at the heart of everything we do and we believe that they are what makes us different from other businesses. Working at Formpipe is something special something unique and once youre onboard we think youll agree. We always support each other we respect each other and we smile and have fun. With shared values and goals we grow as individuals we grow as teams and we grow as a company.

What we offer

Our work from anywhere policy encourages individuals and teams to develop a healthier more sustainable work / life balance removing the need for constant and often lengthy commutes. For those that prefer our offices provide fantastic social and collaborative spaces where you can go to be around others and spark your creativity in warm and welcoming environments that include free tea coffee soft drinks fruit snacks and biscuits. Onsite parking is available at our offices but if you prefer a healthier more climate friendly option our cycle to work scheme will help to get you in on two wheels instead of four.

Additionally the company offers a cash health plan allowing you to offset the costs of a wide range of different treatments. There is also a company pension plan with in app management and tracking as well as a salary exchange to boost your contributions. Twenty five days holiday (plus bank holidays) and the opportunity to participate in the holiday buy back salary exchange scheme ensure you have time to rest and recharge whilst regular company social events encourage friendship and fun between a wide range of teams and people.

We look forward to meeting you soon

With a comprehensive onboarding program a personal learning and development plan and regular business updates our aim is to make your journey with us at Formpipe as valuable fulfilling and enjoyable as possible.