Account Manager EdtechWFH

Overview:

Key Responsibilities:

• Develop and maintain strong relationships with existing clients in the Edtech industry.
• Act as the main point of contact for client inquiries and concerns providing timely and effective solutions.
• Collaborate with the sales team to identify and pursue upsell opportunities within existing accounts.
• Understand clients needs and objectives to effectively articulate the value of our Edtech solutions.
• Monitor and analyze clients usage of our products to identify potential issues and opportunities for improvement.
• Lead regular checkin meetings and business reviews with clients to ensure satisfaction and address any challenges.
• Work closely with the product development and marketing teams to communicate client feedback and drive product enhancements.
• Prepare regular sales reports and forecasts to assess account status and opportunities for growth.
• Stay updated on industry trends and competition to provide insights for strategic planning.
• Resolve any billing or service issues in coordination with the finance and support teams.

Required Qualifications:

• Bachelors degree in Business Marketing or a related field.
• Proven work experience as an Account Manager or relevant sales role within the Edtech industry.
• Demonstrated success in meeting and exceeding sales targets.
• Strong understanding of Edtech products and services.
• Exceptional communication and negotiation skills to effectively interact with clients and internal teams.
• Ability to analyze data and create actionable insights to drive account growth.
• Proven track record of building and maintaining client relationships.
• Proficiency in CRM software and Microsoft Office suite.
• Strategic thinking and problemsolving skills to address client challenges.
• Capability to work independently and manage multiple client accounts simultaneously.

communication,sales,edtech,sales & marketing,business development,customer