KYC Operations Manag....
KYC Operations Managers
Posted on :
19-06-2024
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1 Vacancy
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Jobs by Experience
2years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
19-06-2024
Job Description
Role: KYC Operations Managers (VP and AVP)
Location: Hybrid Sunderland (North East England) 2 days a week onsite
Start: ASAP
Duration: 6 months (inside IR35/Umbrella Company)
THE ROLE
This is an exciting opportunity to be part of a dynamic largescale operation in the banking industry.
Overall purpose of the role:
- Lead a team to deliver exceptional customer service to clients and potential clients
- Achieving performance metrics whilst driving continuous improvement delivering the expected results
- Introduce energy and motivate your team to embed a culture of high performance and service excellence
- Act as key member of the Leadership team engaging in a range of business challenges across the banks Payments Merchant Services
Your daytoday activities will include:
- Manage the daily running of operations including effective resource planning and implementing strategies.
- Develop a positive control culture where risk and governance is at the front of mind
- Setting and meeting performance targets for speed efficiency and quality
- Ensuring all relevant communications records and data are updated and recorded
- Build and maintain a successful team
- Reviewing performance and identifying training needs
- Create and distribute reports where required with a focus on reporting against targets
- Coaching motivating and retaining staff
Stakeholder Management and Leadership
- Building and maintaining relationship building across our internal and external stakeholders agreeing best practice /monitoring conformance to key metrics
- Work closely with stakeholders and the wider Leadership Team to help implement key initiatives within the operation.
Decisionmaking and Problem Solving
- Identify and implement improvement opportunities to support improved customer servicing or reduce operating costs
- Support the identification of root causes of customer/colleague concerns and complaints and ensure this is fed back to local leadership/specialist teams.
Risk and Control Objective
- Take ownership for managing risk and strengthening controls in relation to the work you do.
- Understand the appropriate Policies & Standards applicable to the role through reading the Code of Conduct and other training allocated.
- All mandatory training completed to deadlines and understood within given timescales.
- Where applicable all risk events (incidents) or control failures to be escalated in accordance with advised procedures.
Experience & Skills Required
- Strong stakeholder management skills and experience of working with key stakeholders up to Senior Level e.g. Financial Crime and Relationship Teams would be beneficial
- Ability to support people through change and deliver high performance
- Exceptional communicator able to liaise with stakeholders and team members
- Excellent people skills with a strong focus on team working within a high performing environment
- Strong time management skills to be able to proactively manage your workload effectively to complete complex and highpriority tasks within target timescales.
Desirable experience:
- Knowledge of Banking products and services and associated legislation e.g. Code of Banking Practice.
- Knowledge of regulatory and risk requirements relating to customers.
- KYC Knowledge and Experience.
#Lihybrid
KYC Operations Manager financial crime risk and control Risk Management Framework Financial Crime KYC change regulatory Code of Banking Practice
Employment Type
Full Time
Key Skills
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