Enterprise Customer Success Manager

Xensam: SAM Disrupters
Xensam is the leading provider of AIpowered cloudhosted Software Asset Management technology. Were looking for key players to join us as we scale our impact and build the Xensam team together. We take our culture seriously and strive to maintain the excellence energy & enthusiasm that flows through the organization today.

We look for candidates who are passionate about what they do and ready to work the Xensam way. We know that experience counts but we also know that its you the person behind the experience that makes it count.

About the role
As an Enterprise Customer Success Manager (CSM) you will be responsible for ensuring the success and satisfaction of our enterprise clients. You will work closely with clients to understand their business needs implement effective strategies and provide ongoing support to ensure they achieve their desired outcomes. Your goal is to foster strong longterm relationships and drive customer retention and growth.

Responsibilities

• Build and maintain strong longlasting relationships with enterprise clients.
• Serve as the primary point of contact for all client inquiries issues and escalations.
• Conduct regular checkins and business reviews with clients to ensure their satisfaction and identify areas for improvement.
• Lead the onboarding process for new enterprise clients ensuring a smooth transition and successful implementation of our products/services.
• Collaborate with crossfunctional teams (e.g. Sales Product Engineering) to deliver customized solutions that meet client needs.
• Identify opportunities for upselling and crossselling additional products/services that align with clients needs.
• Proactively identify and resolve issues that may impact client satisfaction or retention.
• Build and maintain customer playbooks for the enterprise journey.
• Responsible for the renewal process.

Qualifications

• 5 years of experience working B2Bas an Enterprise Customer Success Manager Account Manager or Senior Customer Success Manager.
• Experience in the field of SaaS andSoftware Asset Management.
• Experience with support tools and platforms like HubSpot.
• Excellent presentation and organizational skills.
• Superior communication skills in written and spoken English and Swedish.
• An innovative self leader that is service minded.

What we offer

• A dynamic role that focuses on freedom under responsibility
• 3 days inoffice schedule (remote Mondays & Fridays)
• A generous work culture with free access to beverages & snacks gym biweekly massages at the office shuffleboard and other games etc.
• If sales targets are met an annual destination trip awaits all employees
• Work with a diverse group driven by ambition as well as having fun together with different activities
• Great opportunity to influence your career development as well as the companys
• Work with the latest technology in the fastestgrowing SAM software in the market

At Xensam our core values define our workplace atmosphere:

REBELLIOUS We foster a rebellious spirit promoting freedom within responsibilities and encouraging initiative.

HUMANE Our team promotes a caring inclusive environment where diversity is valued and individuals are respected and empowered to be themselves.

HARMONIOUS We prioritize harmony valuing worklife balance and creating a pleasant atmosphere.

Join Xensam for a balanced collaborative and caring workplace. If youre a team player eager to grow professionally APPLY now!