Operations Support Specialist eTrucks Service Support

Summary:

TheOperations Support Specialist(eTrucks Service Support) will be responsible for providing comprehensive technical support for BYD electric trucks. This role includes diagnosing and troubleshooting vehicle issues guiding customers through maintenance and repair processes and ensuring adherence to safety protocols. Additionally this position will work closely with the central training team to provide secondlevel technical support and develop training materials. The ideal candidate will have a strong background in automotive technology particularly in electric vehicles and excellent communication skills.

Key Responsibilities:

• Technical Support:

1. Provide secondlevel technical assistance and troubleshooting support for BYD electric truck issues.
2. Diagnose problems using vehicle diagnostic tools and recommend solutions.
3. Assist customers in understanding vehicle functions and maintenance needs.

• Collaboration with Central Training Team:

1. Work in line with the central training team to ensure consistent and accurate technical support.
2. Contribute to the development and updating of training materials including manuals presentations and videos.
3. Participate in regular meetings with the central training team to discuss common issues and improvements.

• Customer Service:

1. Respond to customer inquiries via phone email or video conferencing.
2. Provide clear and concise instructions for vehicle operation and maintenance.
3. Address customer complaints and escalate issues as necessary.

• Maintenance and Repairs:

1. Guide customers through standard and complex maintenance procedures.
2. Provide detailed explanations of repair processes and necessary parts replacements.
3. Ensure that all maintenance and repair activities comply with BYD standards and protocols.

• Safety and Compliance:

1. Advise customers on high voltage safety measures and emergency rescue procedures.
2. Ensure compliance with safety regulations and proper use of personal protective equipment (PPE).
3. Stay updated on the latest safety protocols and technical updates from BYD.

• Documentation and Reporting:

1. Maintain accurate records of customer interactions and technical issues.
2. Prepare detailed reports on common problems and their resolutions.
3. Provide feedback to the technical and engineering teams to improve product quality and service procedures.

Qualifications:

• Bachelors degree in Automotive Technology Mechanical Engineering or a related field.
• Minimum of 3 years of experience in automotive repair and maintenance with a focus on electric vehicles.
• Experience in customer service and technical support roles is preferred.
• Strong diagnostic and problemsolving skills.
• Proficient in the use of automotive diagnostic tools and software.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to nontechnical customers.
• Strong organizational and recordkeeping skills.
• High Voltage Safety certification (preferred).
• Valid drivers license.
• Office and field environments.
• Occasional travel to customer sites or training facilities.
• Use of standard office equipment and diagnostic tools.
• Physical Requirements:
• Ability to lift and move heavy equipment and tools as required.
• Prolonged periods of sitting standing and walking.

We offer:

• Performance and experiencebased competitive remuneration pension plan.
• 25 holidays option to purchase 5 extra holidays.
• Commuting allowance.
• Department & companywide teambuilding events.
• An exciting opportunity to lead the European transition to Zero Emissions transportation and decarbonization of the economy.
  
  

Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team