Customer Service Representative

Job Summary:As a Remote Customer Service Representative you will be responsible for delivering outstanding customer support via phone email and live chat channels. You will assist customers with inquiries resolve issues and ensure a positive experience with every interaction. This position offers the flexibility to work remotely from the comfort of your own home with the opportunity for professional growth and development.Responsibilities: Respond promptly to customer inquiries with professionalism and empathy Provide accurate information and guidance to address customer concerns and resolve issues Manage and prioritize incoming customer requests through multiple communication channels Maintain detailed records of customer interactions and transactions Collaborate with team members to optimize processes and improve overall customer satisfactionRequirements: Previous experience in customer service or related field preferred Excellent verbal and written communication skills Strong problemsolving abilities and attention to detail Ability to multitask and thrive in a fastpaced environment Proficiency with computer systems and software applications High school diploma or equivalent required; additional education or certification a plusWe provide a comprehensive total rewards package that includes: Competitive Premiums for Medical Dental and Vision Paid Time Off and Flexible Holiday Program Company Paid Disability (includes paid Maternity Leave) and Life Insurance Paid Family Leave Retirement Plan with Employer Match Flexible Work Schedules (Hybrid or Remote when possible) Education and Training Assistance Employee Assistance Program Employee DiscountsEEOC statement:Pro Weld is an equal opportunity employer and does not discriminate on the basis of race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.