Order Management Specialist with Italian

Office Location: Bucharest

Work location: Bucharest for employees based in Bucharest 2 days/week at the office for employees outside Bucharest full remote

Collaboration Type: Individual Labor Contract/B2B

Duration: 1 year

Please note that only candidates based in Romania will be taken into consideration.

Tasks

• Provide advice and guidance to the customer throughout the order processing cycle (email) and ensure that he is aware of their acceptance policy
• Redirect and help resolve issues in a timely manner
• Take action to solve and avoid recurring problems
• Monitor orders that require customer consent for billing
• To help maximize receipts on accounts at the end of the financial quarter by collaborating with all parties involved
• To regularly participate in meetings with customers partners/sellers and to lead the discussion in the operational field
• Encourage partners/customers/sellers to use the systems provided
• To proactively provide customers and sales representatives with the status of ongoing orders especially those at risk of not being delivered in accordance with the agreed level of performance
• To help teams solve problems caused by customers that affect orders through direct collaboration with the partner/customer
• Address issues related to orders and monitor the evolution
• To work together with the Deal Manager on complex orders and manage the communication with the client/partner
• Work with Account Operations Manager on actions that can improve operational experience
• Ensure that the account operations manager (if applicable) is always informed of any operational issues of the account

Requirements

• Experience in interacting with customers
• Experience in collaborating with multiple countries/subregions
• Fluency in English
• Fluency in Italian
• Customer orientation
• Compliance with the agreed deadlines for each action
• Ability to work independently with limited external assistance
• Ability to accurately manage a large amount of work according to priorities
• Excellent communication skills both verbally and in writing
• Ability to work under pressure and manage difficult conversations with stakeholders

Benefits

• Health subscription
• Meal Tickets
• Paid leaves: 24 days/year
• Worldclass preferential subscription
• Instant access to salary
• Remote work bonus