Guest Service Agent

The Irwindale Speedway & Event Center is a motorsports facility located in Irwindale California United States. It opened on March 27 1999 under the official name Irwindale Speedway.

What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical vision dental 401k Profit Sharing)
Paid vacation

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

Handles confidential information including guest records with a high degree of integrity

Promptly and effectively deals with guest requests and complaints

Answers and routes calls as appropriate; takes guest messages with accuracy

Responsible for cash drawer contents and transactions during shift

Maintains accurate records including cash flows registration card reservation cards and property walks

Assists with sales and marketing efforts as directed by the General Manager

Offers and properly handles requests for wakeup calls

Records pertinent guest information in the passon log Replenishes continental breakfast as needed and keeps area clean

Ensures common area/lobby is clean

Performs laundry functions as directed

All other duties as assigned

COMPETENCY

To perform the job successfully an individual should demonstrate the following competencies:

Problem Solving Identifies and resolves problems in a timely manner

Customer Service Responds promptly to customer need; Responds to requests for service and assistance

Team Work Contributes to building a positive team spirit

Diversity Shows respect and sensitivity for cultural differences; Promotes a harassment free environment

Organizational Support Follows policies and procedures including but not limited to dress code policies

Adaptability Able to deal with frequent change delays or unexpected events Attendance/Punctuality Is consistently at work and on time

Dependability Follows instructions responds to management direction; completes tasks on time or notifies appropriate person with alternative plan

Initiative Asks for and offers help when needed

Planning/Organizing Prioritizes and plans work activities; uses time efficiently Professionalism Treats others with respect and consideration regardless of their status or position

Quality Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality

Quantity Meets productivity standards; Completes work in timely manner

Safety & Security Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly

What we are looking for:
0 1 year of customer service experience
Passionate about hospitality and creating an exceptional guest experience.
Ability to handle confidential information including guest records with a high degree of integrity.
Ability to answer and route calls as appropriate; takes guest messages with accuracy.
All other duties as assigned.

Qualifications

Education

Preferred
High School degree or better