Customer Service Agent

Position Title:

Customer Service Agent

Location:

Fort Lauderdale FL

Employment Type:

Fulltime

Department:

Customer Service

Job Summary:

We are seeking a dedicated and personable Customer Service Agent to join our dynamic team. The successful candidate will be responsible for providing excellent customer service by handling inquiries resolving issues and ensuring customer satisfaction. If you have a passion for helping people and possess excellent communication skills we would love to hear from you.

Key Responsibilities:

• Respond to Customer Inquiries: Handle incoming calls emails and live chat messages from customers addressing their questions and concerns promptly and professionally.
• Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information and support to customers.
• Customer Interaction: Build and maintain positive relationships with customers by delivering exceptional service and support.
• Documentation: Accurately document customer interactions and transactions recording details of inquiries complaints and actions taken in the CRM system.
• Feedback Collection: Gather customer feedback and share insights with the management team to help improve products services and processes.
• Adherence to Policies: Follow company policies and procedures ensuring compliance with all regulatory requirements and company standards.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Excellent verbal and written communication skills.
• Strong problemsolving abilities.
• Ability to multitask and manage time effectively.
• Proficiency in using CRM software and other computer applications.
• Empathy and patience in handling customer interactions.