Account Manager
Account Manager
Posted on :
19-06-2024
Employer Active
1 Vacancy
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Jobs by Experience
5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
19-06-2024
Job Description
This is a remote position.
JOB OVERVIEW
Job Location: Remote
Job Type: Remote
Department: Sales
Reports To: VP of Sales
Shift: 9AM 5:30PM
OVERVIEW
The Account Manager serves as a pivotal link between the company and its clients responsible for fostering and maintaining strong client relationships while driving business growth. They act as the primary point of contact for assigned accounts understanding their needs addressing their concerns and delivering tailored solutions to meet their requirements.
In this role the Account Manager manages a portfolio of client accounts identifies opportunities for upselling and crossselling and ensures the successful implementation of the companys products or services. They collaborate closely with internal teams including sales marketing and customer support to deliver exceptional service and value to clients.
RESPONSIBILITIES
- Develop strong longlasting relationships with clients by understanding their needs preferences and business goals. Establish trust and rapport to become a reliable advisor.
- Oversee the health and status of assigned accounts ensuring clients are satisfied and their expectations are met or exceeded. Proactively identify and address any potential issues.
- Serve as the main point of contact for clients managing all communications and inquiries. Ensure timely and effective resolution of client concerns and requests.
- Identify and pursue opportunities to expand accounts through upselling and crossselling strategies. Develop and execute strategic plans to increase client spend and maximize revenue.
- Ensure all client needs are met within the agreed service level parameters. Coordinate with internal teams to deliver solutions that meet client requirements.
- Act as the quarterback for clientrelated initiatives coordinating with various departments to ensure seamless execution of projects and initiatives.
- Maintain a strong understanding of our products and services. Provide clients with accurate and comprehensive information to help them make informed decisions.
- Develop and implement strategies to encourage satisfied clients to refer new business. Track and measure referral success and adjust strategies as needed.
- Regularly review account performance metrics and client feedback to identify areas for improvement and opportunities for growth.
- Collaborate with clients to develop tailored strategies that align with their business objectives and drive mutual success.
- Provide training and support to clients on product usage best practices and new features. Ensure clients are fully utilizing our products to their maximum potential.
- Collect and relay client feedback to internal teams to drive product and service improvements. Advocate for client needs within the organization.
CULTURE COMPETENCIES
- Have a Drive to Win
- The Teams Success is my Success
- Growth
- Perform with Excellence
- Confident with Humility
- Speak up
Requirements
QUALIFICATIONS
- Strong ability to build and maintain professional relationships with clients.
- Demonstrated success in driving account growth and achieving sales targets.
- Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.
- Strong analytical and problemsolving skills to address client issues and identify opportunities for improvement.
- Skilled negotiator with the ability to close deals and manage contract renewals.
- Exceptional organizational and time management skills with the ability to prioritize and manage multiple tasks.
- Indepth knowledge of our products and services and the ability to learn new products quickly and features.
- 2 years Account Management experience
TECHNOLOGY REQUIREMENT
- Minimum 80 mbps Internet Speed
- Minimum intel i5 8th gen with 8GB of RAM
- Webcam and Headset
- Designated Office Space in your home
Benefits
Company Benefits:
- 13th Month Pay
- HMO Benefits
- Paid Time Off
- Celebrates certain US and Philippine public holidays.
- Training Provided
- Very competitive salary: progresses after 6 months then 12 years there after
QUALIFICATIONS Strong ability to build and maintain professional relationships with clients. Demonstrated success in driving account growth and achieving sales targets. Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and effectively. Strong analytical and problem-solving skills to address client issues and identify opportunities for improvement. Skilled negotiator with the ability to close deals and manage contract renewals. Exceptional organizational and time management skills, with the ability to prioritize and manage multiple tasks. In-depth knowledge of our products and services, and the ability to learn new products quickly and features. 2+ years Account Management experience TECHNOLOGY REQUIREMENT Minimum 80 mbps Internet Speed Minimum intel i5 8th gen with 8GB of RAM Webcam and Headset Designated Office Space in your home
Employment Type
Full Time
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