HR Knowledge Management Lead

This is a remote position.

• Shift: Rotating Days 8hrs 40 hours / week
  
• Work Location: Onsite; Palo Alto CA
  

• Partner with HR COE leaders to introduce new ways of working for decentralized knowledge management including review and updates for all relevant knowledge
  
• Work with content owners to complete knowledge updates in current operational state to prepare for handoff to COEs
  
• Lead the design of tools and templates (e.g. article quality checklists publishing workflows) and facilitate workshops to equip COE members with the skills and knowledge to effectively manage knowledge within their domains
  
• Facilitate workshops and training sessions to equip COE members with the skills and tools necessary to effectively manage knowledge within their domains.
  
• In partnership with the ServiceNow Product Manager establish best practices and frameworks for knowledge creation curation ownership governance and overall health of HR knowledge bases within the COEs.
  
• Foster a culture of knowledge sharing and collaboration within and between HR COEs.
  
• Develop and analyze knowledge utilization metrics to identify opportunities for improvement and measure the impact of decentralized knowledge management initiatives.
  
• Stay uptodate with industry trends in decentralized knowledge management and identify opportunities to enhance HRs knowledgesharing capabilities.
  
• Contribute to the implementation improvement and maintenance of knowledge management processes and tools
  

Requirements

• Bachelors degree in Human Resources Knowledge Management Information Science or a related field.
  

• 5 years of experience in knowledge management content management or information organization with a focus on collaborative or decentralized approaches.
  

Benefits

• Dental/Medical/Vision
  
• 401k